Customers have the choice of a refund or change of date. | HERVE GOUSSE
Puerto Pollensa25/03/2020 04:01
Dear Sir,
Easyjet rescue flights
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2 comments
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Hi we have had 4 flights to uk on easyJet cancelled. We are at a loss what to doin isolation and isolated from any help. Nothing from easyJet or British consulate, phones no reply. There are 3 of us with existing medical issues all pensioners. Been here3 weeks just need to get home.
We were scheduled to return from Murcia International to Gatwick last week but we were bumped off our booked flight to make way for a rescue flight. We were not advised of this by Easyjet and if I had not checked the app to check our flight number, I would not be aware of this because the app told me our flight was cancelled and we could try for a rescue flight but the rescue flight was our actual flight that had already been booked. Manage bookings was not working and the Easyjet staff did not have a clue. 144 minutes I was holding. We are now booked for Tuesday 31st and are praying this goes ahead because it looks like this is our last chance to get home