The airline says the passenger had booked a non-priority rate for the flight from Palma to Barcelona. As her bag exceeded the permitted size, she was "correctly required to pay a standard fee for luggage at the boarding gate (50 euros), but she refused to do so". "The passenger subsequently irritated staff at the boarding gate, so the gate agent denied her boarding."
According to the woman's mother, she then suffered an anxiety attack, going so far as to beg on her knees to be allowed to board the flight. She apparently had professional commitments to attend to in Barcelona on Tuesday and in the end booked a flight with another airline.
Witnesses, including security personnel, are said to be able to confirm that the passenger removed items from the bag in order to comply with regulations - she put clothes on. Ryanair have, however, referred to size and not weight.
It is claimed that there have been similar events involving Ryanair passengers on previous occasions, this latest incident coming against the background of the 108 million euro fine imposed on Ryanair by Spain's consumer affairs ministry for abusive practices, including its charges for hand luggage. Four other budget airlines - easyJet, Norwegian, Volotea and Vueling - have been fined lower amounts. The fines are being challenged.
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They were too rude with me and my daughter and granddaughter. As we had 2 priority., / as girl is just 4/ - but i bought 10 kg checking luggage, bought 3 seats , I travel with the same suitcase 18 years , and now they just was soo bad !! ABOUT THE BIG FINES AT SOME AIRPORTS - RYANAIR STAFF ARE ANGRY WITH PASSENGERS AND ALL TRAVELERS ARE SUFFERING FROM THEIR INCONVENIENCE, FOR WHICH - WE ARE NOT TO BLAME! I AM SURE THAT PEOPLE WHO HAVE SUFFERED FROM SUCH ATTITUDE - WILL FIND ANOTHER WAY TO TRAVEL IN THE FUTURE!
No sympathy for the woman whatsoever.
Do people like paying for extra luggage? No. But did they have a choice? Yes—the answer is simple: don’t fly with checked luggage. I just flew for a month, and during the ticket purchase process, I was prompted at least three times to add luggage for an extra fee. Then, just before check-in, they sent reminders by email. Extra fees are frustrating, but you agree to them when you purchase the ticket. This lady is just being pathetic and entitled
This is Always a problem for some people which become´s a problem for everyone in many different way´s the residents get basically a 75% discount on air tickert´s first off and for sure this woman may have had a meeting or what ever with someone in Barcelona and didn't want to have to go get her bag and I can relate to that she should have paid the 50 euro´s Mr Oleary has some ground for calling the minister a COMMI in that the Spanish Gov works like that we slap a big fine on the company's and see how much we get it definitely look´s good to all the other commis out there and there are a lot .
tranq tranquerI have flown with them for years and never had a problem, as I'm able to read what size is allowed as handluggage. It's not too difficult.
If she had a professional meeting she should have known better Either comply or pay.
I fly almost weekly and use Ryanair regularly. In fact the only consistently low fares airline. What you see is what you get.Book yourself the “priority” fare or whatever is the slightly more expensive ticket - and you’re fine. You KNOW these airlines can be pedantic, so anticipate it and don’t give them reason to. Also, you can be lucky or less so with ground staff. Accept it.
I disagree. It is ridiculous the amount of luggage some people feel they “need” on such a short-haul flight.
It’s their inconsistency with the bag size rule which is so annoying. I have seen many passengers with blatantly over-large priority bags allowed to board without a glance and then others being checked for minuscule excess size. However, we all know the rule, so chance it, if you dare, but be prepared to cough up if you’re nabbed.
We know there are disruptive passengers from time to time. However we also know and cannot count the amount of fines, court cases and general complaints about Ryan Air and the treatment of its passengers. "I am sorry Madam but your bag is 0.05cms over the limit and you will be charged more than you paid for the ticket." Humanity does often appear to be lacking, or is it over zealous staff discipline as in " I'll lose my job if I don't charge you." Whichever, Ryan Air never seems to shine through as a caring supportive company in theses situations. Please tell me if I am wrong.