Complaints intensify at Son Espases

23/07/2013 00:00

Palma.One of the patients who asked not to be named yesterday, said he was tired of filling out complaint forms and that he had even got to the stage where he would rather have the services he received at the former Son Dureta hospital, obsolete as the infrastructure now might be.

The same patient said that there were no beds available and that after his fourth heart attack, he had had to wait 12 days on a cancer ward for tests in the Neurology department. He felt that his medical condition was not being properly addressed. Other complaints related to the stress that doctors were under. It's clear that having to do tests and make an assessment on the spot is pressurising medical staff and increasing the waiting time of people still to be seen, said an outpatient.

Reportedly, appointments with consultants were being put back without a replacement date being given. I was due to see the cardiologist on 30th June, but the hospital cancelled the appointment and I still haven't been given another date, said one concerned patient. Apparently calls to the hospital to enquire about when the date will be set are always met with the reply of: We will be in touch with you. Not knowing how long they would have to wait was the most worrying aspect, patients said.