09/03/2013 00:00
TW
0

BETTER communication between travel companies and airlines is needed to make sure passengers with reduced mobility are treated equally when travelling by air.

The Civil Aviation Authority (CAA) has released a review following the introduction of EU regulations in July 2008 which set out new responsibilities for agents, airports and airlines.

The new law meant agents must notify airlines of clients with reduced mobility at least 48 hours before departure. Agents can contact airlines by phone, email or by filling in a form on the carriers' websites. Agents who repeatedly fail to adhere to the law could face a fine of up to £5'000. The law protects pregnant women, people with broken limbs and elderly travellers with walking difficulties.