In a press release, the organisation said that the number of enquiries and complaints from consumers who are forced to pay supplements in bars and restaurants for services or complements that have been offered without warning them that they have a surcharge is increasing.
The president of Consubal, Alfonso Rodríguez, explained that, for example, it is very common for establishments to offer bread, olives and aioli to diners on arrival without informing them that they have an extra cost and that, furthermore, they do not appear on the menu or price list.
The body has criticised the fact that restaurants offer these items without warning that they have an extra cost leads diners to think that it is on the house, so that the extra cost of up to three euros per diner when they receive the bill is unexpected.
Another example that Rodríguez has highlighted is the case where, when ordering an iced coffee, a supplement is charged for the ice, in some cases up to 20 cents per cube, an amount that is discovered when the bill is paid and which is not mentioned, making it unlawful to charge for it.
In these cases, Consubal has recommended consumers to ask for a complaint form, since, according to Consubal, it is not licit to charge for services or complements that do not appear on the menu, in the price list or of which the consumer has not been previously warned of the extra cost.
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I was caught once with this devious trick to charge for foods I had not ordered. Next they will charge for condiments. Salt, Pepper , Vinegar etc. I have not been back to this Restaurant. Plus If I spot this trick is being applied in any Restaurant, I leave and never return.