The situation at passport control is particularly acute at weekends.

08-07-2017

Airlines have asked the Spanish interior ministry to intervene and help speed up passport control at Palma’s Son San Joan airport. They are responding to a never-ending flood of complaints from passengers about the long queues they have to endure to get through passport control.

Spanish airports authority Aena yesterday recognised that there is a problem and said that non-Schengen passengers, the vast majority of whom are from the United Kingdom, are having to wait at least half an hour to get through passport control.

However, in reality, according to holidaymakers and residents who have contacted the Bulletin over the past few weeks, the wait can be much longer and the problem is doing little for Majorca’s image.

Aena said that it has increased the number of client support and care staff but the number of National Police officers on passport duty is not within its jurisdiction. This is why the airlines have turned to the interior ministry. It is responsible and can give the order that more officers are on duty and that passport control is speeded up. Majorca is now coming towards its very peak with school holidays in the UK.

The problem, apart from a lack of police, is that under European Union security laws, passports have to scanned. Passengers can no longer be waved through after simply wafting their opened passports at the official.

But it is not just the passport congestion that has been the target of complaints this summer. Most flights to and from the UK are handled by the old terminal A, and ‘terminal Briton’ is apparently in a mess compared to the rest of the airport, according to readers who have contacted the paper. It has broken facilities and a lack of services.

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Peter Briggs / Hace 8 days

We landed Palma airport on Saturday night at 9pm after a visit to the UK. The queue for passport control was huge and reached back into Terminal A - mainly due to the fact there was only one policeman machine checking passports and the much vaunted automated passport readers were switched off. It gives the impression that Madrid are actively punishing the Brits and not just in Gibraltar.

+3-

Andy Rawson / Hace 9 days

I know people who regularly take coach trips from the UK to Europe. They dream of only having a two hour delay at the tunnel.

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Andrew Ede / Hace 10 days

There wouldn't be passport control on an internal flight, but carry a passport for ID purposes.

+1-

max lewis / Hace 11 days

I am flying from Mallorca to Menorca

Does anyone know if I have to go through passport control ie arrive at the airport hours early. Have tried to e mail the airport to find out but they do not seem to have an e mail address

thanks for your help max

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Steve Riches / Hace 11 days

Not only was there a 150 metre corridor-wide queue to get into Terminal A so we could leave, our flight never did appear on any airport screen and even when we got to the gate we thought it may be, we were Luton with easyJet and the Gate we had to use said Ryanair East Midlands. Some passengers never made it so we had to wait longer while their hold baggage was off-loaded. Chaos.

+2-

Geoff Dominy / Hace 11 days

I hate to point out the obvious but given some of the unsavoury tourists we have had over the last couple of months, should we not be expediting their departure rather than have them stay longer? Maybe we should be more selective when they arrive!

+3-

Dave / Hace 12 days

I came for the weekend last week and waited so long at passport control I had to grab some food in the terminal and go straight home again!

+3-

Tracy Dickie / Hace 12 days

I have been flying to Palma two to three times per year for the last 11 years and the longest I have had to wait is about 10 minutes. My passport is rarely scanned just a visual check. Much less time to wait than at London Gatwick North Terminal where the longest wait was 45 minutes.

+2-

Les / Hace 13 days

I have just arrived for a short trip, and I was expecting a long wait, but only about 15 minutes. No Electronic machines working. Scanned my passport, but not everyone in the queue. 10th visit to Majorca this year so far. Terminal A could be better, as on an early flight most people were the mossies breakfast. Only seen this once. I have flown to Geneva and back from Palma a few weeks ago from Terminal C, and one still needs a passport for the airline, but no passport control.

+4-

Joe Jopling / Hace 13 days

I fly twice a month back to the UK....I find Terminal A to be not that bad, indeed they seem to be constantly updating it....toilets ok ....and a half decent cup of coffee at most cafes.....1 tip I would give is they sometimes change the gate without warning....be alert Also I have yet to have my passport scanned.....always been waved through....so far

+4-